Director of eCommerce
Mr. Mehdi Jakani is a renowned Digital, eCommerce and Omnichannel Retail Expert with over 15 years of experience across North American and North African continents. He has held several positions during his career leading Pure players or Start’ups to great launches as well as Digital Transformation and eCommerce Projects and enabling major retail companies in Canada (Bell, Brunet Online, CAE Oxford, Ministère du Tourisme du Québec) and in Morocco (Avito classifieds, Electroplanet, Marjane, Kitea) with a successful impact on the customer experience and companies’ performance. His strategic mind with his customer empathy has helped developing successful customer-centric business models reshaping and nurturing customer loyalty and advocacy. He has the privilege to share with us some insights about the future of retail and on how omnichannel retail could embrace sustainability in a near future.